Shipping policy

LAST UPDATED - 20/06/25

1. Dispatch times

Orders placed before 2pm (UK time), Monday–Friday are dispatched the same working day.
Orders placed after 2pm, or on weekends/UK bank holidays, are dispatched the next working day.
This applies to all orders, including international and USA orders.

We always aim to dispatch quickly, but once an order has been handed to the courier, delivery time is subject to the courier’s network and any local conditions.

2. UK shipping

We mainly use Royal Mail for UK deliveries, with DPD and APC Overnight used for some orders.
All UK services we use are tracked.

Standard UK services

Royal Mail Tracked 24 – aims to deliver next working day (this is not a guaranteed service).
Royal Mail Tracked 48 – usually 2–3 working days.
DPD Next Day – next working day, fully tracked.
APC Overnight – next working day, fully tracked.

Free UK delivery

Free UK delivery is available on orders with a basket total of £50 or more.
Free delivery orders are sent using Royal Mail Tracked 24 (aims to deliver next working day but cannot be guaranteed).

Remote areas & surcharges
Delivery times and costs may differ for certain locations, for example:

Scottish Highlands & Islands – not guaranteed next day.
Channel Islands – not guaranteed next day.
Isle of Man – may be surcharged and not guaranteed next day.
Northern Ireland – may be surcharged and not guaranteed next day.

Some services (such as DPD or APC) may not be available to all postcodes. Any surcharges will be shown at checkout where possible.

3. International shipping (excluding USA)

We offer worldwide shipping where available.

Typical delivery aims

Europe: usually 3–7 working days after dispatch.
North America (outside USA): usually 5–10 working days after dispatch.
Rest of World: usually 7–14 working days after dispatch.

Actual times can vary depending on destination, local courier performance, customs processing and other factors outside our control.

If shipping is offered at checkout, we can normally ship to your country.
If no shipping option is shown, or you have a large/bulk order, please contact us at info@tiwarehouse.com for a custom shipping quote.

4. USA shipping & import duties

For all orders shipped to the USA:

Orders may be subject to import duties, taxes and customs/handling fees charged by US customs and/or the courier.
The courier will normally contact you using the email address or phone number you entered at checkout to request payment of these charges.
All USA orders are shipped with duties and taxes unpaid (unless otherwise clearly stated).
It is the customer’s responsibility to pay any import duties, taxes and handling fees. We do not pay these on your behalf or monitor them.

If these charges are not paid:

The shipment may be held or returned to us.
Once we receive the returned parcel and inspect it, we will:
- Refund the product value only,
- Minus the original delivery/shipping cost, and
- Minus any return shipping/customs charges we are billed by the courier/customs.

Import duties, taxes and courier handling fees are non-refundable by us if you refuse or fail to pay them.

For the USA, please also see our Refund Policy for further information on returns and refunds.

5. Customs, duties & taxes (all other international orders)

For all international orders (including EU, Canada, Australia and others):

Orders are shipped with duties and taxes unpaid (DAP – Delivered At Place) unless otherwise stated.
Import duties, taxes, and customs/handling fees are not included in our product prices or shipping charges.
These charges are the customer’s responsibility and must be paid to the courier or local customs office where required.

If duties/taxes are unpaid and the parcel is returned to us:

The parcel will be received and inspected.
We will refund the product value only,
- Minus the original shipping cost, and
- Minus any return shipping/customs charges we are billed.

We do not intentionally destroy or abandon returned international parcels; however, if a parcel is destroyed or disposed of by customs or a courier due to non-payment of charges or local regulations, we may not be able to provide a refund.

6. Shipping costs & how they are calculated

For UK orders, we use flat-rate shipping depending on the service selected (and free shipping over £50 as above).
For international orders, we also use flat-rate shipping by region/service.
The exact shipping charge for your order will be clearly shown at checkout before you confirm and pay.

If no shipping option is displayed for your destination or order size, please email info@tiwarehouse.com for a custom shipping quote.

7. Tracking, delivery confirmation & safe places

All services we use are tracked.
Once your order has been dispatched, we will send you a shipping confirmation email with tracking details (where available).
It is the customer’s responsibility to monitor tracking and to contact the courier if delivery attempts are missed or a pickup is required.

If you ask the courier (or use their app/website) to:

Leave your parcel in a safe place, or
Leave it with a neighbour,

then the risk passes to you once the parcel is marked as delivered by the courier.

8. Incorrect addresses, failed deliveries & returns to sender

If a parcel is returned to us due to reasons not caused by TI Warehouse, including but not limited to:

Incorrect or incomplete delivery address entered at checkout,
Customer not being available and failing to rearrange delivery,
Customer not collecting the parcel from a pickup point in time,

then:

We can re-ship the order once you have paid the new shipping cost, or
We can refund the product value only,
- Minus the original shipping cost, and
- Minus any courier return or handling fees we incur.

We are not responsible for non-delivery where the address provided at checkout was incomplete, incorrect or not accessible to the courier.

9. Lost, delayed or damaged parcels

When we treat a parcel as lost

UK orders: treated as potentially lost 10 working days after the expected delivery date.
International orders: treated as potentially lost 20 working days after the expected delivery date.

Once a parcel is confirmed as lost by the courier, we will either:

Resend your order, or
Refund your order,

on a case-by-case basis depending on stock and circumstances.

Reporting issues
To help us resolve issues efficiently:

Non-delivery: please report within 14 days of the expected delivery date.
Damaged or missing items: please report within 48 hours of delivery, with clear photos of:
- The outer packaging,
- The shipping label, and
- The items and any internal packaging.

Delivery times given (e.g. next day, 3–7 days, etc.) are estimates only. We cannot be held responsible for courier delays caused by factors such as weather, strikes, customs checks, or other events outside our control.

10. Stock, partial shipments & backorders

Our website uses live stock levels, and we aim only to sell items that are in stock and ready to ship.
We do not normally part-ship orders or operate pre-order/backorder systems.
If an item is unexpectedly unavailable after you place your order, we will contact you with options (such as a refund for that item).

11. Local collection / click & collect

We offer collection from our premises in Llandrindod Wells:

Address:
TI Warehouse
Unit 2, Ddole Road
Llandrindod Wells
LD1 6DF
United Kingdom
Collection is by prior arrangement. Please wait for your “Ready for collection” email and bring your order confirmation when you arrive.
There is no charge for collection.

12. Address types & restricted destinations

We do not ship to PO Boxes, BFPO addresses or similar.
We also reserve the right not to ship to freight forwarding or virtual address services.
We may cancel and refund orders where the delivery address or order details appear high-risk or suspicious.

13. Other policies

For information on returns, refunds and USA import duties, please see our Refund Policy.
This Shipping Policy should be read together with our Terms of Service.