LAST UPDATED - 20/06/25
Return period
Eligibility for returns
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unworn/unused
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With all original tags/labels attached
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In the original packaging
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Accompanied by a receipt or proof of purchase
Items returned that do not meet these conditions may be refused or subject to a partial refund.
How to start a return
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Email us at Info@tiwarehouse.com with your order number, item(s) you wish to return, and reason for return.
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If your return is accepted, we will send you:
Items sent back to us without first requesting a return will not be accepted.
Return address
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Unit 2
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Ddole Road
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Llandrindod Wells
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LD1 6DF
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United Kingdom
You can always contact us with any questions at Info@tiwarehouse.com.
Return shipping costs
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Unless the item is faulty, damaged, or incorrect, return shipping costs are usually the responsibility of the customer.
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We recommend using a tracked service, as we cannot be held responsible for returns lost in transit.
Damages and issues
Please inspect your order upon delivery and contact us as soon as possible at Info@tiwarehouse.com if:
We will evaluate the issue and work with you to repair, replace, or refund as appropriate.
Exceptions / non-returnable items
The following items cannot be returned:
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Perishable goods (e.g. food, flowers, plants)
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Custom or made-to-order products (e.g. personalised items, special orders)
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Personal care items (e.g. certain beauty or hygiene products)
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Hazardous materials, flammable liquids, or gases
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Sale items
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Gift cards
If you are unsure whether your item is eligible, please contact us before ordering or returning.
USA orders & import duties
For all orders shipped to the USA:
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Orders may be subject to import duties, taxes, and customs fees charged by US customs and/or the courier.
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The courier will typically contact you via the email address or phone number you provided at checkout to request payment of these charges.
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It is the customer’s responsibility to ensure these import fees and duties are paid. It is not our responsibility to monitor or pay these charges on your behalf.
If import fees/duties are not paid:
Please note:
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Import duties, taxes, and courier handling fees are non-refundable by us if you refuse or fail to pay them.
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If you are unsure about potential customs charges, please check local regulations before placing your order.
Exchanges
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The fastest way to get the item you want is to return the item you have.
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Once your return is approved and processed, you can place a new order for the desired item.
We do not currently offer automatic “like-for-like” exchanges; all exchanges are processed as a new purchase after a refund.
European Union – 14-day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
To use this right:
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Your item must be in the same condition that you received it (unworn/unused, with tags, in original packaging).
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You will need the receipt or proof of purchase.
This statutory right runs alongside our 30-day return policy but does not extend it.
Refunds
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We will notify you by email once we have received and inspected your return.
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We will let you know if your refund has been approved or rejected.
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If approved, a refund will be processed to your original payment method within 10 business days.
Please note:
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Your bank or card provider may take additional time to process and post the refund to your account.
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If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at Info@tiwarehouse.com.
If you’d like, I can now tailor this further for a specific type of product you sell (e.g. automotive parts, clothing, electronics) to make it even more precise.
